They bought back the cottage at the original price.
A.redesigned
B.relieved
C.regained
D.purchased
A.redesigned
B.relieved
C.regained
D.purchased
My uncle______part of his salary for three years and then he bought a boat. .
A.set off
B.set aside
C.set back
D.set down
How did David get his books back?
A.A man brought them to David's house.
B.He never got them back.
C.David bought them from a visitor.
D.The police found them and gave them to David.
to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, () makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no (), like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time () they may be powerless to take any action or provide you () a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.
In the past, when things were made by hand, it seems there was a lot of pride in individual workmanship. People were really proud of things they made.
But now, of course, individuals don't make things. Most things are made on assembly lines and one person only has a very small part in putting something together so there isn't any workmanship any more.
A good example of this is a friend of mine, Mary. She bought a toaster last summer at a sale. She used it, I guess, pretty often, but she only had it a couple of months when suddenly the plastic base of the toaster cracked wide open, and at the same time the heating system in the toaster burned out.
She took it back to the store, but the clerk in the store said they wouldn't take it back, and they wouldn't give her money back, because she bought it on sale. So the only thing she could do was to buy a new one.
I'm sure Mary is more careful when she buys things now, and that's what we all have to be.
It can be learned from the passage that ______.
A.workmanship now can not be found as it was in the past
B.the toaster was broken because Mary used it too much
C.the quality of goods now isn't as good as it was
D.it is fair enough for the store not to give money back to Mary
W: And she did make the store replace it for her.
Q: What can we learn from the conversation?
(15)
A.Betti's television set is out of order now.
B.Betti has a new and good television set now.
C.Betti took the original television set to a repair man.
D.Betti made the store pay for the repairs.
That night he wrote a letter to a newspaper. The next day he went to the police. On Friday people read this in the newspaper:
BOOK: Have you any old books? I buy old and modern books.
Open all day on Saturdays. David Moore, 26 Fry Road.
David stayed at home on Saturday. His first visitor came at eight o'clock. David took him to the kitchen. At half past nine another man arrived. He had a bag under his arm.
"Mr. Moore?" the man asked.
"That's right. "David said. "Can I help you?"
"I've got some good book. You buy books, don't you?"
"Yes. Bring them in. I'll have a look at them. "
Soon the books were on the dining-table. "Come in now," David called," and bring the list. "
A policeman came into the dining-room. He read the names on the list in his hand. They were the same.
"Come with me , sir , "the policeman said to the man.
How did the man get Mr. Moore's books?
A.He bought them from David.
B.He bought them from a bookshop.
C.He took them from a car.
D.The policeman gave him.
听力原文:W: How can I help you?
M: I'd like to return this sweater for a refund. I bought it a week ago.
W: Well, what seems to be the problem?
M: Isn't it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
W: I see what you mean, but did you follow the washing instructions? I think it says right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in French!
W: The sales clerk must have told you when you bought it.
M: And something else: The stitching is coming undone and the colour faded from a nice dark blue to green. What kind of merchandise are you trying to sell here anyway?
W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to change the sweater for another one.
M: I don't want to change it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can't give you a refund.
M: A clearance item! There wasn't anything on the price tag or on the clothing rack that said anything about that.
W: I guess you didn't read the fine print in our ad.
M: I haven't seen any of it.
W: Look. Here's the ad, and the information about the clearance sale is right here at the bottom on the back page.
M: How was I supposed to see such small words!
W: Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: What a rip off! I want to talk to the manager.
(27)
A.A T-shirt.
B.A sweatshirt.
C.A sweater.
D.A pair of man's pants.
Complaining about faulty goods or bad service are never easy. 【M1】______
Most people dislike making a fuss. But if something you have
bought is faulty or does not do that was claimed for it, you are 【M2】 ______
not asking a favor to get it put right. It is the shopkeeper's
responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the
person with whom you entered into an agreement. 【M3】 ______
Complaints should be made to a responsible person. Go back
to the shop where you bought the goods, taking with you any bill
you may have. In a small store the assistant may also be the 【M4】 ______
owner since you can complain directly. In a chain store, ask to 【M5】 ______
see the manager. If you telephone, ask the name of the person
who handles your inquiry, otherwise you may never find out who
deals with the complaint late. 【M6】 ______
Even the bravest person finds difficult to stand up in a group 【M7】 ______
of people to complain, so if you do not want to do it by person,
write a letter. Stick to the facts and keep a copy of what you 【M8】 ______
write. At this stage you should give any receipt numbers but you
should not need giving receipts or other papers to prove you 【M9】 ______
bought the article. If you are not satisfied with the answer you
get, or if you do not get a reply, write to the managing director
of the firm, shop, or organization. Being sure to keep copies of 【M10】 ______
your own letters and any you receive.
【M1】