Dear Soria, The Model 453 hair dryer you purchased last week does have a manufacturing defect that

Dear Soria,

The Model 453 hair dryer you purchased last week does have a manufacturing defect that results in its overheating after a few minutes'use.We genuinely appreciate your bringing this situation to our attention and very much regret the inconvenience you have experienced.

If you will return the hair dryer to us we will replace it with our new Model 454 at no additional cost to you.Should you prefer to get the money back,of course,we will refund the full purchase price plus tax.

Sincerely yours,

Jack Sidney

Sales Manager