What are the three features of Black English?Try to include at least one phonological and
阅读理解:根据文章内容,判断正误。
WHAT DO YOU SAY IN A COVER LETTER?
A cover letter is a letter of introduction sent along with a résumé or curriculum vitae (CV). How do you write a successful cover letter? Bear these points in mind, and you'll always make a great impression.
Keep your cover letter brief and to the point. Writing more than one page is usually unnecessary. If it is sent in an email, writing three short paragraphs is quite sufficient.
Explain why you are sending a résumé. Don't make the reader guess what you are asking for.
Tell specifically how you learned about the position or the organization – a flyer posted in your department, a web site, a family friend who works at the organization, etc.
Convince the reader to look at your résumé. The cover letter will be seen first. Therefore, it must be very well written and targeted to that employer.
Call attention to your background – education, leadership, experience – that is relevant to the position you are seeking.
Provide any information specifically requested in the job advertisement that might not be covered in your résumé, such as availability date, or references.
操作提示:正确选T,错误选F。
1. A cover letter is a letter of introduction sent along with a résumé.{T; F}
2. The cover letter is usually more than one page.{T; F}
3. There is no need to explain why you are sending a résumé.{T; F}
4. The cover letter must be very well written.{T; F}
5. Education background is irrelevant to the position you are seeking.{T; F}
阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}
So what principles should you 6 when you go out shopping? If you keep your home, your car or any valuable 7 in excellent condition, you&39;ll be saving money in the long run. Before you buy a new 8 , talk to someone who owns one .If you can, use it or borrow it to check it suits your particular purpose. Before you buy an expensive 9 , or a service, do check the price and what is on offer. If possible, choose 10 three items or three estimates.
[A]possession
[B]save
[C]best
[D]appliance
[E]material
[F]from
[G]simple
[H]with
[I]in
[J]element
[K]model
[L]item
[M]easy
[N]adopt
[O]reasonable
What time is it now?
A.It's three fifty.
B.It's three fifty-five.
C.It's four fifteen.
Three of them have gone to the library. What about ______ ?
A.the other
B.the others
C.others
A.Are you in Class Three
B.What class you are in?
C.What class are you in
D.in what class
A.two sixths
B.three fourths
C.one three
D.three sixths