We try to make every customer feel that he has been given special treatment.()
A.我们努力,为的是每个客户都享受到特殊的处理
B.我们努力让每位客户觉得自己受到了特殊的照顾
C.我们努力让客户觉得他已经被给予了特殊的礼遇
D.我们努力让每一位客户觉得他已经给予特殊待遇
A.我们努力,为的是每个客户都享受到特殊的处理
B.我们努力让每位客户觉得自己受到了特殊的照顾
C.我们努力让客户觉得他已经被给予了特殊的礼遇
D.我们努力让每一位客户觉得他已经给予特殊待遇
W: Fine.
M: How do you feel about your work in your first full year in the company?
W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and 1 don't mind answering the phones and preparing invoices. Sometimes it's a bit boring to type long price lists, but someone has to do it.
M: That's true. Does anything make your job difficult?
W: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I think the computers are too old for our software and we need some new machines.
M: Is there anything else you would like to change?
W: Let me see. I'd like the manager to issue credit notes without having to ask you first. You're often away on business and sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly.
M: Yes, but some of our customers always find something wrong and try to get a credit note with every order. You can't believe everything they say. What about your objectives for the future?
W: Well, I need to get to know the customers better and try to make fewer mistakes. But I think the most important thing is to broaden my product knowledge, so I can help when customers make enquiries.
M: Don't worry, you'll learn all that in time.
(27)
A.Some time last year.
B.One year ago.
C.Over a year ago.
D.Half a year ago.
In the international market, goods on sale coming from different countries and suppliers are always facing keen competition. Under such circumstances, they will try everything possible to familiarize themselves with the market conditions. In making investigations, we ought to get information about what similar items the competitors ale offering on the market, what prices they are quoting, what features their products have, who are their regular customers, etc. Then, how can we obtain such information? There are many channels that we can make use of in doing this sort of work. The commercial counselor's offices of our embassies stationed abroad can help us in making market investigations. Nowadays, our import and export corporations send their trade groups abroad every now and then. One of their purposes is to make market surveys on the spot.
Certainly, face-to-face talks with foreign businessmen are also important channels to get market information. The Chinese Export Commodities Fairs and some other fairs of similar nature as well as visits of foreign businessmen provide us with such opportunities. Of course, there are some other ways of making market investigations.
In making market investigation, one should ______.
A.get enough information concerned
B.advertise his products
C.produce high quality goods
D.none of the above
Strangely, the more we are exposed to advertising, the less we notice it. We get so used to seeing advertisements everywhere that they become largely invisible, as if they were another part of our everyday lives. But does that mean that we are no longer affected by them?
One advertising expert believes that the special power of advertising lies in the fact that we do not pay much attention to it. Dr. Krugman, who was head of research for a major advertising company for many years, says that the less we notice ads, the more we are affected by them. Dr. Krugman believes that when we stop noticing advertisements, we lower our defenses, allowing the messages of the advertisements to be taken in and stored, ready to be triggered into action at the right moment. He says that the effects of advertising on the individual are small, but over a period of time they have a powerful effect on the masses.
A market analyst says that all advertising, no matter how innocent, is misleading in some way.
When asked about the power of advertising in research surveys, most people agree that it works, but not on them. Almost everyone believes that they have complete control over how thousands of ads they see every day affect them.
Ads exist to make people want______.
A.a new type of orange juice
B.X-brand jeans
C.to watch the latest film
D.what they advertise
根据以下材料,回答题。
Successful Language Learners
1 Some people seem to have a knack for learning languages. They can pick up new vocabulary, master rules or grammar, and learn to write in the new language more quickly than others. They do not seem to be any more intelligent than others, so what makes language learning so much easier for them? Perhaps if we take a close look at these successful language learners, we may discover a few of the techniques which make language learning easier for them.
2 First of all, successful language learners are independent learners. They do not depend on the book or the teacher; they discover their own way to learn the language. Instead of waiting for the teacher to explain, they try to find the patterns and the rules for themselves.. They are good guessers who look for clues and form. their own conclusions. When they guess wrong, they guess again.
They try to learn from mistakes.
3 Successful language learning is active learning. Therefore, successful learners do not wait for a chance to use the language; they look for such a chance. They find people who speak the language and they ask these people to correct them when they make a mistake. They will try anything to communicate. They are not afraid to repeat what they hear or to say strange things; they are willing to make mistakes and try again. When communication is difficult, they can accept information that is inexact or incomplete. It is more important fo"r them to learn to think in the language than to know the meaning of every word.
4 Finally, successful language,learners are learners with a purpose. They want to learn the language because they are interested in the language and the people who speak it. It is necessary for them to learn the language in order to communicate with these people and to learn from them. They find it easy to practice using the language regularity because they want to learn with it.
5 What kind of language learner are you? If you are a successful language learner, you have probably been learning independently, actively, and purposefully. On the other hand, if your language learning has been less than successful, you might as well try some of the techniques outlined above.
Paragraph 1 查看材料
A.Ways to Learn a Language Successfully.
B.Learning a language Purposefully.
C.Learning a Language Actively.
D.Learning a Language Independently.
E.Learning from Mistakes.
F.Learning to Think in the Target Language.
A.made
B. should make
C. makes
D. will make
How should we treat our rivals after asuccessful debate?
A) Try to make peace with them.
B) Try to make up the differences.
C) Invite them to the ring nexttime.
D) Acknowledge their contribution.
M: Well, although nine out of ten parents use smacking as a punishment, half of them feel guilty about using it. The other half do smack their children and think they are right. It seems most parents we talked to smack their children more than once a week and 5% actually smack their children every day.
W: The report suggests that parents should make more efforts to understand their children and that smacking isn't always the best solution if children are naughty.
M: Yes, parents should try harder to understand how their children feel when they react in certain ways. For example they might be jealous of a new baby brother or a sister or they might feel insecure. Any number of things might make the child react badly.
W: So in those kinds of situations it would be better not to smack children?
M: Yes, obviously because when a child's behaving badly, it needs love and attention, not anger and violence. I think parents should think really carefully before they smack their children.
W: Maybe parents should find an opportunity to communicate with their children.
M: That's right.
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A.Five out of nine.
B.Nine out of ten.
C.One out of ten.
D.Five out of eight.
A.contact
B. contrast
C.connection
D.conflict